The Vets

The Vets photo

An image from The Vets' media kit shows one of the company's colorful vans and two unnamed individuals in matching scrubs.

The Vets, a mobile veterinary service provider, apparently has stopped operating, having canceled all appointments as of Tuesday.

Founded in 2021 by venture capitalists to provide at-home veterinary care, the company lists on its website 28 locations in the United States where it provided services, including major cities such as Boston, Chicago, Dallas, Denver, Philadelphia, San Francisco and Seattle.

Attempts on Tuesday to book an appointment online at any of the locations triggered a message that all appointments were canceled. Clients were advised to email the company if they want their pet's medical records and vaccination history.

"We're writing to let you know that we've made the difficult decision to wind down our services in your area, effective July 21, 2025," the message stated. "This wasn't an easy choice — your neighborhood, your pets, and your trust have meant the world to us."

At some point today, the message changed to, "We are currently not taking new appointments at this time. We apologize for the inconvenience this may cause."

CEO Esben Mou did not respond to a text message from the VIN News Service requesting information. Calls to the contact number listed on the company's website were met by a voice recording saying that nobody was available to talk.

Several posters to the company's official pages on Facebook and X maintain that The Vets has closed. One poster, who offers a pet grooming and boarding service in the Dallas area, told VIN News that she'd heard the company has closed from people she knows who work there. She said staff apparently were informed of the closure via email on Monday evening.

Dr. Zach Mills, who served as vice president of medical performance at The Vets for nine months in 2023, said in an interview that he received text messages from former colleagues on Tuesday indicating that the operation was closing. He added that he's seen no formal announcement.

Although the news surfaced suddenly this week as chatter on social media, Mills said he was under the impression that the operation had been winding down for some time. "It seems like they closed a number of cities several months ago. It could have been a year ago," he said. "I had friends in these cities all of a sudden looking for jobs."

When he was with the company, Mills recalled, it had 40 to 45 full-time veterinarians and also hired relief veterinarians. He said he left The Vets in September 2023 because his department was eliminated.

Closure of The Vets would nevertheless mark a seemingly stark reversal of its growth trajectory, given an announcement in October that it had acquired rival mobile veterinary service provider BetterVet.

At the time, the company said the merger would extend its reach to "30 major U.S. cities" and gave it "more than 80 veterinary teams" that had treated "more than 250,000 pets in their home."

The Vets was founded in 2021 by Daniel Sagis, Dori Fussmann and Shmuel Chafets, the latter from the venture capital firm Target Global, which didn't respond to a request for comment.

According to its website, The Vets charged a travel fee of $199 plus an exam fee of $99 for each home visit, with a $20 discount to the exam fee applied for each additional pet.

A banner at the top of the homepage shows the company offering a sharp discount, presumably recently. The banner reads: "Exciting update: we've cut our travel fees by up to 50%. Book today!"

The Vets' apparent closure follows a moderation in visits to veterinarians that peaked during the Covid-19 pandemic.

Another company, My Pets Wellness, which owned 10 practices in the U.S., abruptly went out of business in April, citing "an unexpected and overwhelming financial situation that left us with no other option but to shut down operations right away." Separately, in 2023 and 2024, PetIQ, a pet medication distributor, shuttered 282 practices that were located inside the stores of partners such as Walmart and Meijer, blaming rising costs in a tight labor market for veterinary professionals.

Edie Lau contributed to this report.