STAF167-0915: Moving Through the Ranks: Technician to Supervisor
Audio and Text:
In some of the course Real Time Sessions the lecture will be predominantly audio
while in others the lecture will be predominantly text.
Instructor: Kelly Cronin, MBA, BS, RVT, VTS (ECC), PHR
Course Open: September 3, 2015-October 11, 2015
Real Time Sessions (RTS): Thursdays, September 10, 17, 24 and October 1, 2015; 8:30-10:00pm ET (USA)
Course RTS Times in Your Area:
World Clock Converter
Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
*The instructors for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
This
basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.
VSPN CE Course: This course has been RACE approved for veterinary technicians only. This course is approved by the VHMA for CVPM credits. (RACE program #22-12987; VHMA program #14-01).
The Veterinary Information Network (VIN) is RACE Provider #22.
Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads.
This course consists of four (4) ninety (90) minute Real Time Sessions, supplemental library materials,
interactive message board discussions, a mandatory end-of-course test, and may include online multiple
choice quizzes (after each Real Time Session).
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will use both text and audio presentation, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Upon completion of this course, the participant should be able to
- perform necessary human resource functions related to their position as lead.
- create appropriate staff schedules.
- influence clinic culture.
- create training programs for their team.
- present ideas to both upper management and their teams.
- handle a variety of situations that may arise for their team.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course.
Recommended Textbook(s):
Cronin, K.L. (2012). In The Middle- A Head Technician's Guide To All Things Middle Management. http://www.Lulu.com First or Second Edition
About the Instructor:
Kelly Lynn Cronin is a twenty year veteran of the veterinary field. She holds a Veterinary Technician Specialty in emergency and critical care, a Masters of Business Administration and a Professional in Human Resources Certification. She has had the opportunity to lead a variety of veterinary teams in a variety of clinics from large emergency teams to small day practice teams. She is responsible for setting the pricing structure and monitoring pricing for ten veterinary hospitals, for leading the hospital group in human resources, staffing, budgeting, contracts, inventory and special events. She has consulted on veterinary topics for a variety of hospitals including small animal, mixed practice, specialty and emergency clinics.
Course Outline:
Week 1 (Real Time Session September 10):
Rise to Leadership and Your Role
Content:
In this first session we will discuss the qualifications of a technician leader, ways to strengthen your resume, how to create authority among previous peers and how to enlist peers in new initiatives as a new leader.
Week 2 (Real Time Session September 17):
Creating Your Culture and Your Team
Content:
We will be discussing how to choose your culture and how set the culture in place. We will also be discussing what standards will be set in order to achieve the desired culture and how infractions can be handled to preserve the culture.
Week 3 (Real Time Session September 24):
Day-to-Day Operations
Content:
In this session we will be reviewing scheduling considerations. We will discuss human resource tasks including interviewing, hiring, disciplining, maintaining records, giving feedback and compensation. Budgeting and inventory management will also be covered in this session.
Week 4 (Real Time Session October 1):
Keeping Your Team on Track
Content:
In this last session we will discuss additional disciplinary matters. We will also cover motivation, setting team assignments, morale and oversight. How to encourage team goals and showing our staff appreciation will also be reviewed in this session.
CE Credits: 6
Tuition: $120 ($108 early bird special if enrolled by August 20, 2015)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close on September 10, 2015, at 5 pm ET
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
To Enroll:
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note: "This course is approved for 6 continuing education credits in jurisdictions
which recognize AAVSB RACE approval; however participants should be aware that some
boards have limitations on the number of hours accepted in certain categories and/or
restrictions on certain methods of delivery of continuing education."
Call VSPN CE at 800-846-0028 ext. 792 for further information.
(Attendees are encouraged to check with their licensing jurisdiction(s) for
information regarding recognition by their board).
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01452 226154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
Copyright 2000, Veterinary Information Network, Inc.
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