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Tuition: $99 ($89 early bird special if enrolled by August 14, 2024) Enroll in both modules by August 28, 2024 and receive a 15% discount off the original course price. * Students currently enrolled in an AVMA accredited or CVMA approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status). Prices are listed in US dollars.

Course Information:
Interpersonal communication and conflict management are essential tools in any business. This course intends to teach more effective communication and conflict resolution techniques. The intent is to impart knowledge and techniques to utilize with clients and coworkers when conflict occurs. The overall goal of all three modules of this series is for the participant to become a more knowledgeable and confident communicator. This module will introduce communication techniques and information about the elements and structure of the conversation. Listening techniques will also be presented. Organizational development will be discussed regarding how it affects communication and workplace culture. This module provides the building blocks for communication, which will be used when discussing conflict management in Module 2.

• Interpret and discuss communication methods and techniques
• Discuss methods of more effective communication
• Examine the elements of communication
• Consider whether your communication has met your desired outcomes
• Discuss methods of more effective listening
• Identify listening errors
• Demonstrate reflective listening
• Examine empathy and its role in communication
• Identify organizational behavior development and realize how it affects communication and teams
• Relate how organizational development and communication affects turnover

RACE Accreditation: This program has been submitted for RACE approval (but is not yet approved) for 4.5 hours of continuing education credit for veterinarians and veterinary technicians/technologists in jurisdictions which recognize RACE approval.

VHMA Accreditation: This course has been approved by VHMA for CVPM credit. (#08-19)

Week 2 (Real Time Session September 11): Communication (continued)
This session will discuss effective listening methods, demonstrate reflective listening, and identify listening errors. The session will also examine empathy and its role in communication. Nonviolent communication techniques will be developed as well.

Week 3 (Real Time Session September 18): Organziational Development
This session will discuss organizational behavior development and how it affects communication and teams. The session will also consider common challenging communication styles that you may encounter and develop techniques for more effective interactions. Influences on communication such as generational preferences will also be discussed.

Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. To learn more about the requirements for earning a CE certificate, please refer to Receiving Your CE Credit and Course Completion Certificate.

1. Enrollment qualifications: VIN CE courses are open to VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a VSPN CE or a VIN CE course open to VSPN member enrollment.
2. Each enrollee must be able to receive emails from @vspn.org and @vin.com addresses. Email is our major form of communication with participants; personal emails are highly recommended rather than clinic/hospital email addresses.
3. For further assistance call 800-846-0028 ext.792 or email VSPNCE. Please include the course title, your full name, and contact information in your correspondence.